Refund Policy

Last updated: October 8, 2026

We want you to be happy with your purchase. If something arrives damaged, defective, or wrong, we will make it right.

Damaged, Defective, or Wrong Items

Contact us within 14 days of delivery with your order number and a photo or video of the issue. We will send a free replacement or issue a full refund — your choice. You do not need to return the item in most cases.

Change-of-Mind Returns

Unopened items in original condition may be returned within 14 days of delivery for a refund of the item price. Contact us first through our Contact page for return instructions. Return shipping is the customer’s responsibility unless the return is due to our error.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Shipping charges are non-refundable except when the return is due to our error.

Items Not Eligible

For hygiene and safety reasons, opened personal-care electronic accessories (such as earbuds) cannot be returned unless defective.

How to Start

Message us through our Contact page with your order number and a description of the issue. We typically respond within 1–2 business days.